26th June 2019, 9:00am – 5:30pm
The New Cut, 8 New Cut, Halesworth, Suffolk, IP19 8BY

Customer Service Training worth over £90!

Plus Accredited City & Guilds Qualification for Level 2 Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism.

Only £22.00 + VAT per person (includes accreditation and booking fee)

This one-day training course covers core customer service skills, as well as the latest techniques and best practice.

Participants will:

  • develop proactive communications skills.
  • recognise different customer expectations and how to meet them.
  • better understand their frontline sales and service role.
  • be confident in effectively tackling difficult situations.
  • learn why teamwork is vital in a customer-facing environment.

Other dates and locations available:

Waveney River Centre – 24th April 2019
Beccles – 22nd May 2019
Diss – 23rd July 2019

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